810-403 Exam Questions - Online Test

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Q21. Which three options are examples of KPIs for Business Outcomes? (Choose three.) 

A. Improved customer satisfaction 

B. Increased IT service performance 

C. Lower IT asset obsolescence 

D. Revenue growth 

E. Lower OPEX 

F. Increased IT asset utilization 

Answer: A,D,E 

Q22. What is one benefit of using Porter's Value Chain? 

A. To establish a framework for increasing revenue in the customer business and under project management control. 

B. To define the way the customer business affects the value to their solutions and services. 

C. To explain the competitive advantage of the customer business by comparing certain factors available to them. 

D. To help understand how different facets of the customer business affect their value proposition. 

Answer: D 

Q23. Which two options are financial considerations related to determining business outcomes? (Choose two.) 

A. Capital Expenditures, Operating Expenses. 

B. Internal Return Rate, Discount Rate. 

C. Payback, Chargeback. 

D. Capital Expenditures, Working Capital. 

E. Chargeback, Showback. 

Answer: A,E 

Q24. What are the phases of the Seven Elements framework? 

A. Prepare, Plan, Design, Implement, Operate, Optimize. 

B. Past, Present, Future. 

C. Previous, Present, Posterior. 

D. Before, In Between, After. 

Answer: B 

Q25. How does a performance measurement help the customer business? 

A. Provides feedback on progress towards settled goals. 

B. Compliance of certain industries regulations. 

C. Help companies monitor its past state. 

D. To reward and to discipline employees. 

Answer: A 

Q26. Cisco solutions and services are related to every kind of outcomes. What approach is frequently used to achieve business outcomes? 

A. Using Next Generation IT to increase service quality. Also, reducing risk, complexity and costs 

B. Refining, enriching or developing & enabling new business processes, new markets, and customer interactions 

C. Taking advantage of new technology to increase business relevance 

D. Improving agility & ability to create or deploy high quality, differentiated, innovative services for end users 

Answer: B 

Q27. Which two options does the sales force need to know to ensure business outcome plan is aligned with stakeholders' needs? (Choose two.) 

A. The stakeholders' agenda about the business goals. 

B. The stakeholders interest in results which you are seeking to drive. 

C. The stakeholders' chain of command. 

D. The stakeholders' degree of influence and power. 

Answer: B,D 

Q28. Which four aspects are considered by the Business Model Canvas? (Choose four.) 

A. Finances 

B. Business structure 

C. Sales people 

D. Business development teams 

E. Business value proposition 

F. Strategic Analysis 

Answer: A,B,C,E 

Q29. What are two customer goals and objectives driven by their value proposition? (Choose two.) 

A. Bring digital value to customers, suppliers, partners (ease of doing business). 

B. Reduce the sales force and customer interaction. 

C. Transform the customer experience. 

D. Reduce Operating Expenses and increase Capital Expenditures. 

Answer: A,C 

Q30. Which two options are features of Cisco SalesConnect?(Choose two.) 

A. Ability to create personalized "briefcases" of content that you can save once, and access from any device. 

B. Single place to find business proposals and instructor led training related to Cisco Partners. 

C. Access to kits of bundled content including IOS images and more. 

D. Trusted, up-to-date, and relevant content displayed using comprehensive, powerful search capabilities. 

Answer: A,D