NEW QUESTION 1
Mr. Jenkins is presenting a lecture that requires no direct feedback from the students until the presentation has finished.
Referring to the above scenario, what can Mr. Jenkins do during the lecture to determine if the students understand his presentation?

• A. Observe the class during the presentation for nonverbal clues.
• B. Use good visual aids and nonverbal gestures in the presentation.
• C. Immediately establish his credibility so that the students learn out of respect for him.
• D. Use analogies and anecdotes to guarantee student understanding.
• E. He should do nothing, a test at the end of the presentation will determine student understanding.

Answer: A

NEW QUESTION 2
Sheryl often uses incorrect grammar in her questions and answers.
Referring to the above scenario, how do you tactfully indicate the correct grammar usage?

• A. Restate her question or answer in correct grammar.
• B. Only answer questions and acknowledge her answers
• C. Interrupt her questions or answers so it does NOT aggravate other students.
• D. Privately criticize her grammar on the next break.
• E. Privately criticize her grammar on the next break and tell her if it does NOT improve, you will be critical of her grammar in front of the class.

Answer: B

NEW QUESTION 3
While leading a group discussion, one student makes an inappropriate comment about the other sex. An hour later, the same student makes a second inappropriate comment. What is the best action to take?

• A. Talk to the student's employer and get him removed from the class.
• B. Walt for the next break and then take the student aside quietly and discuss the issue.
• C. Ask the student to leave.
• D. Immediately respond to the student and ask him to review the acceptable norms of behavior.

Answer: D

NEW QUESTION 4
Martin is conducting a First Look session of ENSA program for nearly 60 attendees over the Internet. Which of the following instructional methods will be most effective for a large audience?

• A. Webinar
• B. Group discussion
• C. Giving the students independent assignments
• D. Case study

Answer: C

NEW QUESTION 5
Which one of the following statements is TRUE about auditory learners?

• A. They react well to scenarios and stores.
• B. They tend to lose interest if there is little or no external stimulation.
• C. They use color highlighters and take notes by drawing pictures.
• D. They benefit from having outlines, agendas, and handouts for reading and taking notes.
• E. They are hands-on learners.

Answer: A

NEW QUESTION 6
While preparing for an upcoming Knowledge Management course, the instructorteams from the student's manager that all of the students already possesses sufficient skills and experience in a few of the sections of the course. What action should the instructor take when planning the course delivery?

• A. Accelerate the course schedule.
• B. The Instructor should validate the existing skill level of the students during each section identified, while planning additional exercises to challenge the students.
• C. The instructor should omit the sections that the student's manager feels that the students already possess sufficient skills in.
• D. The Instructor should make alterations to the planned course to include additional topics that may interest students.

Answer: B

NEW QUESTION 7
One thing an Instructor should never do in class is:

• A. Use analogies
• B. Use Jargon
• C. Use stories from the field
• D. Use video recorder

Answer: D

NEW QUESTION 8
You are introducing a lesson to a group of students. After presenting the objectives of the lesson, you tell a three minute story. You look around the classroom and the students seem perplexed and confused.
Which one of the following is the main reason for the students' reaction in the above scenario?

• A. You should have used an analogy.
• B. The story included some startling or shocking statements.
• C. The story was too long.
• D. The story did NOT relate to the objectives you presented.
• E. The story was NOT funny.

Answer: D

NEW QUESTION 9
Which of the following ate defined as Instructor Competencies according to Ibstpi standards?

• A. Demonstrate effective question and skills and techniques
• B. Demonstrate effective communication skills
• C. Establish and maintain instructor credibility
• D. Analyze course material and learner information

Answer: ABC

NEW QUESTION 10
Which of the following can be done to help minimize distractions?

• A. Ensure learners know the rules for dress and conduct.
• B. Ensure exterior noises or interruptions are controlled as well as possible.
• C. Ensure learners know the schedule for breaks and meals.
• D. All of the above.

Answer: D

NEW QUESTION 11
You are teaching a class in which two students are talking with each other and disrupting the learning environment. Select three methods below that you might use to give the students a message to stop the disruptive talking:(Select three)

• A. Maintain the self esteem of the talking students while correcting them.
• B. Use facial gestures and eye contact to communicate with the students.
• C. Move yourself near the talking students.
• D. Directly address the students and ask them to shut up.

Answer: ABC

NEW QUESTION 12
What is the exam code for E-Commerce Architect exam?

• A. 212-31
• B. 212-32
• C. 212-33
• D. 312-32
• E. 212-34

Answer: B

NEW QUESTION 13
Content Credibility is best accomplished by which of the following?

• A. Feedback regarding the instructor performance is invited and positively accepted.
• B. Learner's questions are answered thoroughly, confidently, and accurately.
• C. Modeling group norms of behavior.
• D. Respect a given equally to all learners.

Answer: B

NEW QUESTION 14
Ethel asks a question that is completely irrelevant to the topic being discussed. Your course schedule does HOT allow time to discuss the topic of her question. What should you do in the above situation?

• A. Acknowledge the importance of her questio
• B. Offer to discuss it with her on break or after class.
• C. Have Ethel research the answer to her question.
• D. Politely tell her to stick to the subject matte
• E. Explain that you do NOT have time for her question.
• F. Ignore the question because It does NOT relate to a course objective.
• G. Answer the question in class because you know it will improve Ethel's self-esteem.

Answer: A

NEW QUESTION 15
Mrs. Helen is lecturing on highly complex subject matter. A student asks her a question. Mrs. Helen does NOT know the answer. In the above scenario, how should Mrs. Helen respond to the question?

• A. Admit she does NOT know the answer in a professional manner.
• B. Not admit she does NOT know the answer and make an educated guess at the answer.
• C. Ignore the question and immediately continue the lecture.
• D. Tell the student the question does NOT relate to the objective of the lecture.
• E. Admit she does NOT know the answer and immediately continue the lecture.

Answer: A

NEW QUESTION 16
You are delivering a lecture to a new group of learners. At different points in the lecture students have problems understanding the new concepts. Select two techniques below that you can use to help them overcome their confusion:

• A. Give additional examples about the concept.
• B. Make minor re-sequencing of activities to meet learner's needs-
• C. Restate the information you just gave about the concept.

Answer: A

NEW QUESTION 17
Mf. Moore is poor at articulating his thoughts and opinions. Sometimes his responses to your questions do NOT make total sense or they are not well organized, how should you deal with the student's responses in the above situation?

• A. Accept his answers as they are because he is participating in class.
• B. Stop asking him questions that require a detailed answer.
• C. Ask him only open-end questions.
• D. Try to get a clearer picture of what he said and rephrase his answer.
• E. Direct another student to rephrase M
• F. Moore's answer.

Answer: D

NEW QUESTION 18
Mrs. Roper is instructing an adult computer class. She overhears Johnny tell a joke that is offensive to an ethnic group. This is NOT the first instance of Johnny displaying this behavior. She is concerned about the effect this will have on the learning environment.

• A. Speak to Johnny in private about the consequences of continuing his behavior.
• B. Ask other members of the class if they found the Joke to be offensive to determine if further action is necessary.
• C. -DELETED-
• D. Talk to facility management and get the student removed from the class.
• E. Criticize Johnny's behavior in front of the entire class, encouraging class members to contribute their feelings.

Answer: D

NEW QUESTION 19
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