NEW QUESTION 1
A utility company sees several "New Connect" activities being dropped into the routing bucket during the day. They want "Meter Read" activities to be removed from the technician's route so that the "New Connect" activities can be assigned if the technician qualifies for the activity
They enabled reoptimization in their route plan and created a reoptimization filter targeting the "Meter Read" activities.
What additional settings are required in the route plan to meet the desired behavior?

• A. Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "High", whereas cost of not assigning an activity for "New Connect" in activities in the routing bucket to "Low".
• B. Set the reoptimization goal to "Reduce Overdue". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "High", whereas cost of not assigning an activity for "New Connect" in activities in the routing bucket to "Normal".
• C. Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an act or "Meter Read" on activities in existing routes to "Low", whereas cost of not assigning an activity for "New Connect" in activities in the routing bucket to "High".
• D. Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "Highest", whereas cost of not assigning an / for "New Connect" in activities in the routing bucket to "Normal”.

Answer: D

NEW QUESTION 2
Your customer wants their field technicians to identify potential upsell opportunities for a premium service they offer by asking their customer whether they would be interested in receiving a free three-month trial.
The technician needs to capture and validate customer details to complete this three-month trial. Which three configurations meet this requirement?

• A. Create a File property with a Signature element for customers to complete if they are interested in receiving the trial.
• B. Create a String property with an Email element and use Formatting to ensure that only a valid email address can be entered if the customer would like to receive additional information.
• C. Create a String property with a Phone element and use a Regular Expression to ensure on
• D. properly formatted phone number can be entered if the customer would like to receive additionalinformation
• E. Create an Enumeration property with two radio buttons, one for "Yes" and another for "No".
• F. Create an Integer property with two check boxes, one for "Yes" and another for "No".

Answer: ABD

NEW QUESTION 3
Which two statements are correct regarding the characteristics of an SLA window?

• A. An SLA window indicates when an activity should be completed.
• B. An SLA window indicates how long an activity should take to complete.
• C. An SLA window indicates that there is enough time available within it to perform an activity.
• D. An SLA window indicates when an activity should start.

Answer: AD

NEW QUESTION 4
Which two statements are true regarding the correlation between launch conditions and message scenarios within OFSC?

• A. A given launch condition can be assigned to multiple message scenarios simultaneously.
• B. A given launch condition can only be assigned to one message scenario at a time.
• C. A given message scenario can only include one launch condition at a time.
• D. A given message scenario can include multiple launch conditions simultaneously.

Answer: BD

Explanation:
https://docs.oracle.com/en/cloud/saas/field-service/18a/famsc/message-scenario-configuration-guide.pdf

NEW QUESTION 5
The key values for one of your work zones have changed and you need to update that work zone via a Metadata API call.
The problem is that some of the new key values might already be associated with other work zones, thereby creating potential conflicts.
What are you required to do within the "Replace Work Zone" API call to ensure that the keys sent in the request are the true values to be associated with the work zone you are updating?

• A. Include {"autoResolveConflicts": "1"} as part of the body of the request.
• B. Specify a parameter of "autoResolveconfiicts=1" within the request.
• C. Specify a parameter of "autoResolveconflicts=true" within the request.
• D. Include {"autoResolveConflicts": "true") as part of the body of the request.

Answer: C

Explanation:
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18a/cxfsc/OFSC_Resolving_Conflicts_During_Work_Zone_

NEW QUESTION 6
A company has just expanded it's serviceable area in Europe to include coverage in Germany. As a result, many new users will need the OFSC interface screens to display in German.
Which of the following statements is correct about OFSC's capabilities for addressing this new requirement?

• A. Translations to OFSC native fields can be made using the Glossary export/import functionality, but custom properties can only be translated by exporting/importing the Properties list.
• B. Once Germany is added as an "Available Country" from the Business Rules configuration screen, then the corresponding translations can be viewed and modified via the Glossary.
• C. Translations to OFSC native fields and custom properties can be made using either the Properties or Glossary export/import functionality.
• D. Once Germany is added as a "Language" from the Display configuration screen, then the corresponding translations can be viewed and modified via the Glossary.

Answer: B

NEW QUESTION 7
You have a customer located on the east coast of the US (UTC -5hr, assuming Standard Time). Smart Location stores the times from incoming coordinates in UTC.
To ensure that an external system sending the coordinates addresses the offset between the local time and UTC, which <time> element within a Smart Location API "set_position" request would be correct?

• A. <time>2017-04-07T14:40:00-0500</time>
• B. <time>2017-04-07T14:40:00Z</time>
• C. <time>20l7-04-07T14:40:00ET</time>
• D. <time>2017-04-07T14 :40:00-05:00</time>

Answer: C

NEW QUESTION 8
An Oracle Field Service Cloud (OFSC) Enterprise customer has enabled Street-Level Routing (SLR) for a particular routing plan.
Which additional capability becomes available as a result of this routing feature being enabled?

• A. the ability to set travel optimization goals either based on time or distance
• B. the ability to set travel optimization goals either based on cost or resource utilization
• C. the ability to set travel optimization goals based on current traffic data
• D. the ability to set travel optimization goals based on predicted traffic data

Answer: A

NEW QUESTION 9
Which three Resource Type Roles can share work skills, inventory, and geolocation in teamwork?

• A. Tool
• B. Bucket
• C. Organization Unit
• D. Field Resource
• E. Vehicle

Answer: ADE

Explanation:
Reference https://docs.oracle.com/cloud/november2015/servicecs_gs/FAADU/FAADU.pdf

NEW QUESTION 10
A customer requires that their dispatchers have the ability to modify activity start and end times for their technicians via the Core Manage interface when necessary.
Which option enables that ability?

• A. Enable the "Allow activity reorder inside the route" feature within the Dispatcher User Type.
• B. Enable the "Allow action time adjustment in Manage" feature within the Add Activity/Activity Details context.
• C. Enable the "Allow action time adjustment in Manage" feature for the Dispatcher User Type.
• D. Verify that access to Mobility is enabled within the Dispatcher User Type.

Answer: C

NEW QUESTION 11
A customer has chosen to override learned activity durations for a period of time, after which they will revert bads; to having Oracle Field Service Cloud (OFSC) provide duration estimations based on learned behavior.
Which statement is accurate regarding how the statistics override option works?

• A. Activity duration overrides can only be started or stopped manually within the OFSC Core Application.
• B. Even though an activity duration override is in effect, OFSC still compiles statistically learned values from reported field activities.
• C. OFSC will begin updating statistically learned values from reported field activities once the override has stopped.
• D. An activity duration overrides can be applied for a type of activity even if a given resource has not yet completed an activity of that type.

Answer: A

NEW QUESTION 12
What configuration is required in order for users to view "Nearby activities" from the Activity List in Mobility?

• A. Set a "Nearby Radius" distance from the Business Rules screen.
• B. Add a "Nearby Activities" action to the Activity List screen context for Core Manage.
• C. Select "Nearby Activities" from the Business Rules screen.
• D. Add a "Nearby Activities" action to the Activity List screen context for Mobility.

Answer: B

Explanation:
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18b/faadu/administering-oracle-field-service-cloud.pdf (33)

NEW QUESTION 13
Your customer wants to update technician inventory using the Inbound API using the following:

Given the <head> node of this request, which two statements are correct?

• A. Any existing inventory not listed in the body of the request will be deleted
• B. Required inventory can be specified
• C. Only serialized inventory will be updated.
• D. Customer inventory will be updated
• E. Only inventory in a technician's pool will be affected

Answer: AC

NEW QUESTION 14
Your customer identified that their current capacity indicators for major and critical capacity levels need to be modified.
Which step must you take to solve this issue?

• A. Go to Configuration > Business Rules and modify the Capacity intervals.
• B. Go to Configuration and add a new Capacity Category.
• C. Go to Configuration > Capacity Categories and add or edit time slots.
• D. Go to Configuration > Display and modify the "Quota Settings".

Answer: D

Explanation:
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18c/faadu/configuring-oracle-field-service-cloud.html#work

NEW QUESTION 15
A customer wants to integrate OFSC with their existing DBaaS instance.
Which option lists the steps necessary to take to set up the real-time transfer of OFSC data directly into DBaaS?

• A. Clone the Daily Extract outbound integration channel as a DBaaS channel, select the data set entities specifying 'once daily' as the data transfer option, then add fields to the entities.
• B. Clone the Daily Extract outbound integration channel as a DBaaS channel, select the data set entities specifying 'real-time' as the data transfer option, then add fields to the entities.
• C. Create an outbound integration channel for DBaaS, select the data set entities specifying 'once daily' as the data transfer option, then add fields to the entities.
• D. Create an outbound integration channel for DBaaS, select the data set entities specifying 'realtime' as the data transfer option, then add fields to the entities.

Answer: C

NEW QUESTION 16
A customer wants to configure Oracle Field Service Cloud (OFSC) to display a warning in the Dispatch Console wfien a resource has not activated their route by their exact shift start time. An email notification should also be generated and sent to the resource's supervisor.
Which two options are correct regarding how this requirement is supported?

• A. Configuring a message scenario with the launch condition 'Route is not activated' will also automatically enable the 'Route has not been started x minutes after the start time of resource work day' alert to display at the 'Shift should have started X minutes ago according to the calendar' timing setting.
• B. The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 1 minute.
• C. A message scenario with the Launch Condition 'Route is not activated' must be configured for the email notification.
• D. The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 0 minutes.

Answer: AB

NEW QUESTION 17
Your customer requires the option for supervisors to "supervise" Junior engineers as they are performing certain activities.
For this functionality, you have created a new "Supervision" internal activity to manually link these activities so they start at the same time by different resources.
Which option is a valid way to configure this?

• A. Create a new (related) Link Template with "Different Resources" Assignment Constraint.
• B. Create a new (simultaneous) Link Template with default values.
• C. Create a new (simultaneous) Link Template with "Different Resources" Assignment Constraint.
• D. Create a new (related) Link Template with default values.

Answer: A

Explanation:
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18a/facmu/working-with-activities.html#t_createActivityLin

NEW QUESTION 18
Which two statements are true about registering Applications in OFSC?

• A. A unique Client ID and Client Secret must be entered for each registered Application.
• B. Applications support OAuth2 using tokens either from OFSC or external providers such as Oracle Identity Cloud Service.
• C. If the API Access section is left blank, then by default, the Application has read/write access to all available OFSC APIs.
• D. Applications support restricting access to a white list of certain IP addresses.
• E. Separate Applications must be registered if you will be integrating with both REST and SOAP APIs

Answer: BD

Explanation:
https://docs.oracle.com/cloud/february2017/fieldservicecs_gs/CXFSC/OFSC_Configuring_Authentication_usin

NEW QUESTION 19
Which two settings are required to ensure that the "Not activated on time" alert is shown in the GUI for a resource in the system?

• A. Configure the "Route has not been started XX minutes after the start time of resource work day" Alert setting.
• B. Create a resource filter that has an "Activated contains Activated" condition.
• C. Create a "Not activated on time" action link on the resource's Activate Queue.
• D. Create a "Route is not activated" launch condition in Message Scenarios.
• E. Select the "Enable 'Not activated in time” alert and trigger" within the Resource Type features of that resource.

Answer: BE

Explanation:
Reference https://docs.oracle.com/cloud/august2015/servicecs_gs/FASMU/FASMU.pdf

NEW QUESTION 20
Where are permissions enabled for users to access Collaboration?

• A. the Business Rules configuration screen
• B. the Resource Information configuration screen
• C. the User Type configuration screen
• D. the Resource Type configuration screen

Answer: C

Explanation:
https://docs.oracle.com/cloud/february2017/fieldservicecs_gs/FASCL/Collaboration-2.htm#FASCLConfigureUs

NEW QUESTION 21
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