NEW QUESTION 1
UML is the Object Management Group Unified Modeling Language.
The IT4IT definition of the Service Lifecycle Data Object aligns with what UML concept?

• A. Component
• B. Class
• C. Activity
• D. Artifact

Answer: D

NEW QUESTION 2
What does the IT4IT Information Model consist of?

• A. The Service Model and the Service Backbone
• B. Value streams and functional components
• C. Data objects and their relationships
• D. Capabilities and IT processes

Answer: C

NEW QUESTION 3
Which of the following statements best describes the Level 2 class model?

• A. It is another name for the System of Record Fabric
• B. It is vendor-specific
• C. It is an expansion of the Level 1 class model
• D. It defines the relationship between Capability Discipline and Functional Component as part of the normative requirements

Answer: C

NEW QUESTION 4
Which of the following is an objective of the Strategy to Portfolio (S2P) value stream?

• A. Contributing to business strategy and planning, enabling IT alignment with business plans
• B. Defining the context and end-to-end set of activities necessary to establish requirements and deliver new IT services
• C. Defining the capabilities and business processes necessary for Project Management governance
• D. Providing a new architectural framework that holistically describes all of the major activities of modern IT delivery

Answer: A

NEW QUESTION 5
What is the purpose of the Request Rationalization functional component?

• A. Presenting service offers to consumers and facilitating consumption and payment
• B. Aggregating catalog from various suppliers into consumable Offers that users can order
• C. Breaking down and routing requests, and keeping Subscription information up do date
• D. Orchestrating the delivery of various requests amongst (one or more) fulfillment engines in order to deliver the IT service

Answer: D

NEW QUESTION 6
What is the purpose of the Enterprise Architecture functional component?

• A. To log, maintain, and evaluate all demands coming into IT through a single funnel
• B. To manage creation, review, approval, and audit of all IT policies
• C. To create and manage long-term IT investment and the execution plan-of-action
• D. To manage the authoritative list of all IT investments

Answer: B

Explanation:
Reference: https://pubs.opengroup.org/it4it/refarch20/chap05.html#_Toc431202751

NEW QUESTION 7
What is a goal of the Diagnostics and Remediation functional component?

• A. To shorten Mean Time to Repair
• B. To design, create, and manage Service Contracts
• C. To manage the lifecycle of Requests for Change
• D. To aggregate Events

Answer: A

NEW QUESTION 8
Which of the following best describes The Open Group IT4IT Reference Architecture?

• A. A policy framework for IT governance
• B. A supply chain management model
• C. A technical interoperability standard
• D. A standard for managing the business of IT

Answer: D

Explanation:
Reference: https://pubs.opengroup.org/it4it/refarch21/IT4ITv2.1.html

NEW QUESTION 9
What value stream has the value proposition of ensuring that the Service Release meets business expectations?

• A. Request to Fulfill
• B. Strategy to Portfolio
• C. Requirement to Deploy
• D. Detect to Correct

Answer: C

NEW QUESTION 10
Complete the sentence. According to the IT4IT Reference Architecture, the IT value chain is ______________.

• A. an economic framework describing how businesses produce value
• B. the IT service lifecycle as represented by its data objects and how they flow across IT management systems
• C. the set of functional components used by every IT department, supporting the IT service backbone
• D. the series of value-adding activities that every IT department should perform

Answer: D

Explanation:
Reference: https://pubs.opengroup.org/it4it/refarch20/chap03.html

NEW QUESTION 11
What is a benefit of implementing the Request to Fulfill value stream?

• A. Ensuring that the service delivered actually performs as requested
• B. Improved communication with business stakeholders through roadmaps
• C. Improving the speed at which issues with a business service are identified
• D. Increased cost optimization by cancelling subscriptions that are no longer used

Answer: A

NEW QUESTION 12
Which of the following is a Key Performance Indicator of the Request to Fulfill value stream?

• A. The percentage reduction in the network required for new or changed services
• B. Self-Service: Increased success rate for user self-fix
• C. Satisfied customers per service/application
• D. Arrival and departure rate of service requests

Answer: D

Explanation:
Reference: https://pubs.opengroup.org/it4it/refarch20/chap07.html (7.3)

NEW QUESTION 13
What are the typical activities of the Strategy to Portfolio Value Stream?

• A. Strategy, Service Portfolio, Demand, Selection
• B. Strategy, Enterprise Architecture, Portfolio, Release
• C. Strategy, Finance, Service Level Management, Investment Portfolio
• D. Strategy, Release, Change, Investment Policy

Answer: A

NEW QUESTION 14
What are functional components?

• A. They are inputs to the IT4IT value streams, and pass through a hierarchy of data objects via statechanges across the service backbone
• B. They are the primary means for understanding business requirements as they are expressed to theStrategy to Portfolio value stream
• C. They represent the output of the Requirement to Deploy value stream
• D. They are the smallest standalone technology units that are useful to IT service provider

Answer: D

NEW QUESTION 15
What does the Event data object represent?

• A. A user inquiry to the Service Desk
• B. An alert signifying a change of state of a monitored Configuration Item
• C. An issue or flaw with delivered code or physical service blueprint
• D. An interruption to normal service operations

Answer: B

NEW QUESTION 16
What is the objective of the IT4IT Reference Architecture at Level 1?

• A. To serve as a framework for building content views of the IT4IT Reference Architecture
• B. To document the value streams in a vendor-specific representation
• C. To provide a holistic model introducing the core terms and concepts
• D. To communicate the Service Backbone concept

Answer: C

Explanation:
Reference: https://pubs.opengroup.org/it4it/refarch20/chap04.html

NEW QUESTION 17
What is a benefit of implementing the Requirement to Deploy value stream for the business?

• A. Improving the speed at which issues with a business service are identified, including proactive identification before impact is severe
• B. Accelerate sourcing and delivery of applications through best practices such as re-use, automation, and collaboration
• C. Accurate visibility of business and IT demand; re-balance IT investments between strategic and operational demand
• D. Increased fulfillment efficiency and consistency through standard change deployment and automation

Answer: B

NEW QUESTION 18
Which of the following key data objects is associated with the Service Portfolio functional component?

• A. Service Contract
• B. Conceptual Service
• C. Portfolio Backlog Item
• D. Scope Agreement

Answer: B

Explanation:
Reference: https://pubs.opengroup.org/it4it/refarch20/m/chap05.html (5.4.5)

NEW QUESTION 19
What is a goal of the Diagnostics and Remediation functional component?

• A. To design, create, and manage Service Contracts
• B. To aggregate Events
• C. To shorten Mean Time to Repair
• D. To manage the lifecycle of Requests for Change

Answer: C

NEW QUESTION 20
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