MB2-877 Exam Questions - Online Test

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New Microsoft MB2-877 Exam Dumps Collection (Question 1 - Question 10)

New Questions 1

u use the mobile application to make updates to an existing Field Service project. You need to publish the changes.

What should you do?

A. Deactivate the project, publish, and then reactivate the project.

B. Publish to a higher version.

C. Publish to the existing version.

D. Clone the project and publish the clone to a higher version.

Answer: C

New Questions 2

company provides plumbing repair services across a broad geographic area. The company creates different zones for providing service to clients. You need to organize work orders and resources automatically by geography.

Which three actions should you perform? Each correct answer presents part of the solution.

A. Create an enterprise agreement with Microsoft Bing maps.

B. Geocode the service activity.

C. Configure a radius constraint for work orders.

D. Set up an account record for the company with a valid address.

E. Enable the map feature.

Answer: A,B,E

New Questions 3

rvice technicians perform groups of related activities. You need to provide a total estimated duration for the group of activities so that they can be scheduled as one assignment.

Which set of entities should you use?

A. case and activities

B. case and service tasks

C. work order and activities

D. work order and service tasks

Answer: D

New Questions 4

ich three pricing features are only associated with services? Each correct answer presents a complete solution.

A. Flat Fee

B. Percent Markup u2013 Current Cost

C. Minimum Charge Amount

D. Percent of List

E. Minimum Charge Duration

Answer: A,C,E

Explanation:

References:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create- price-list

New Questions 5

new service agreement automatically generates 12 monthly work orders for a new customer.

What are two possible status values for the work orders? Each correct answer presents a complete solution.

A. Open-scheduled

B. Open-reserved

C. Open-unscheduled

D. Open-requested

Answer: A,C

New Questions 6

u create a custom entity to manage specific types of services. You need to start scheduling resources for work related to the entity.

What should you do?

A. Create a relationship between the custom entity and Booking Resources entities.

B. Use work orders instead of the custom entity.

C. Add the custom entity to the schedule board.

D. Enable the custom entity for scheduling using universal scheduling.

Answer: D

New Questions 7

ur customer wants to be setup on a preventative maintenance schedule. You create an agreement. You need to automatically invoice the customer on a monthly basis.

What should you do?

A. Create an agreement and an invoice setup record.

B. Create an agreement. Then, create the invoice setup record and an invoice recurrence schedule.

C. Create a recurring booking setup record. Set the record to create invoices automatically.

D. Create a recurring booking setup record.

Answer: B

Explanation:

References:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer-agreements

New Questions 8

u need to ensure that technicians who respond to service requests have a proficiency of at least good.

What should you do?

A. Create a new resource type and manually assign delivery people who meet the criteria.

B. Create a new team and manually assign delivery people who meet the criteria.

C. Filter the schedule board by characteristics.

D. Create a resource role. Add skill and proficiency requirements.

Answer: C

Explanation:

References:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up- characteristics

New Questions 9

ich types of products can be added to an agreement invoice?

A. all published products

B. published products where Field Service type is inventory or non-inventory

C. published products where Field Service product type is populated

D. only published products where the Field Service type is inventory

Answer: A

New Questions 10

ich three pieces of information are available on a Product Inventory record? Each correct answer presents part of the solution.

A. Quantity Allocated

B. Reorder Point

C. Quantity Sold

D. Quantity on Order

E. Inventory Status

Answer: A,B,E

Explanation:

References: https://community.dynamics.com/crm/b/crmandunifiedservicedesk/archive/2021/09/01/field- service-purchasing-and-inventory

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