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New EXIN,Inc ITILFND Exam Dumps Collection (Question 10 - Question 18)

Q10. Which is an objective of access management?

A. To efficiently respond to requests for granting access to services.

B. To defect changes of state that have significance for management of an IT service.

C. To assist with general information, complains or comments.

D. To minimize the impact of incidents that cannot be prevented.

Answer: A

Q11. What are sources of best practice?

A. Customers, suppliers, advisors

B. Industry practices, academic research, training and education

C. Substitutes, regulators, customers

D. Competition, compliance, commitments

Answer: B

Q12. Which is an objective of the design coordination process?

A. To ensure service design packages are handed over to service transition

B. To ensure that all changes are assessed for their impact on service designs

C. TO document the initial structure and relationship between services and customers

D. TO handover new service level requirements to the service level management process

Answer: A

Q13. Which process is responsible to provide and maintain accurate information on all services that are

being transitioned or have been transitioned to the live environment?

A. Service portfolio management

B. Service level management

C. Service catalogue management

D. Service capacity management

Answer: C

Q14. Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?

A. Testing the tool and training process managers on using the process

B. Development or purchase of tools and deployment of the tools

C. Training tool administrators how to manage tools and monitoring tool performance in operational environment

D. Development or purchase of tools and deployment of the process

Answer: D

Q15. Which lifecycle stage defines how value is created and delivered?

A. Service design

B. Service strategy

C. Continual service improvement

D. Service operation

Answer: B

Explanation: The objectives of service strategy includes :

u2711 An understanding of what strategy is.

u2711 A clear identification of the definition of services and the customers who use them.

u2711 The ability to define how value is created and delivered.

u2711 Means to identify opportunities to provide services and how to exploit them.

u2711 A clear service provision model that articulates how services will be delivered and funded as well as to whom they will be delivered and for what purpose.

Q16. Which process works with change management to ensure only authorized components are used?

A. Knowledge management

B. Service portfolio management

C. Service asset and configuration management

D. Financial management for IT services

Answer: C

Q17. Which statement is CORRECT?

A. The configuration management system is part of the known error database

B. The service knowledge management system is part of the configuration management system.

C. The configuration management system is part of the service knowledge management system.

D. The configuration management system is part of the configuration management database.

Answer: C

Q18. What is the BEST definition of a definitive media library?

A. It is a secure library in which the latest versions of authorized software items are stored and protected

B. It is a structured document with definitive information regarding all live IT services, including those available for deployment

C. It is a secure library in which all definitive authorized versions of all media configuration items are stored and protected

D. It is a set of tools and databases that is used to manage knowledge, information and data

Answer: C

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