Question No: 1

You received a text and a threatening voicemail from an angry customer who wants to immediately discuss the shortcomings of a recently released product. You are about to walk into a mandatory meeting with your top-level leadership team. Which of the following is your best course of action?

A. Continue to send text messages to the customer hoping to smooth things over until you can call him on the phone after your meeting.

B. Request that the customer send his complaints by e-mail, knowing that any inappropriate communication will be well documented.

C. Do not respond to the customer.

D. Skip the meeting and call the customer.

Question No: 2

You can use the HTML <input>, <select> and <text area> tags to create form fields in a Web page by placing them between the <form> /form> container tags. Which attribute is used with the <input> element to designate the fields that will appear in the form?

A. The type attribute

B. The name attribute

C. The value attribute

D. The action attribute

Question No: 3

Marshau2021s boss directed her to create a mobile version of the companyu2021s Web site. To ensure her mobile site is optimized, Marsha eliminates banners and advertisements. What other recommendations should Marsha follow?

A. Use images instead of video on the Web site.

B. Use white space to give the site an uncluttered look.

C. Use Flash content to replace lengthy text descriptions.

D. Create several Web sites, each tailored to a specific mobile platform.

Question No: 4

Evonka is listening to music from an online music provider (such as Pandora or Jango). She builds a list of music preferences, including favorite songs. The music service then suggests additional songs she might enjoy. The music provider is an example of a cloud-computing application that uses a technology for collaborative filtering, which helps define the list of songs available to listeners. Which term describes this technology?

A. Bit-torrent r

B. Crowdsourcing

C. Grid computing

D. Software as a Service

Question No: 5

Your Web browser is currently open and displaying a popular sports site. You decide that you want to browse to the CIW site without closing the browser. What is the most efficient way to accomplish this?

A. By performing a search on your computer for the term u201cCIWu201d

B. By performing a search within the site currently displayed in your Web browser

C. By typing in the FTP address (ftp.CIWcertified.com) in the address bar of your Web browser

D. By typing the CIW siteu2021s URL (www.CIWcertified.com) in the address bar of your Web browser

Question No: 6

You just received a joke that was c-mailed to you by a co-worker. You find the joke funny and consider forwarding it to another co-worker that you trust. Which human resources issue do you risk by forwarding the e-mail message?

A. Forgetting to include others who might find the joke funny

B. Copyright infringement by not providing credit to the originator of the joke

C. Offending a recipient who receives the joke as a result from further forwarding

D. Reducing the effectiveness of spam filters

Question No: 7

The Windows Device Manager is a tool that enables you to perform a variety of tasks, including:

A. Map to a printer.

B. Ping an IP address.

C. Defragment a hard drive.

D. Change a resource assignment.

Question No: 8

To ensure the maximum cross-browser compatibility and consistent functionality, Web developers should:

A. test their pages in the most used release of each major Web browser.

B. test their pages in the most common browsers, including the most used and latest releases.

C. test their pages in only standards-compliant browsers, including the most used and latest releases.

D. test their pages in the Web browser most commonly used by the site audience, including the most used and latest release.

Question No: 9

An end user cannot log in to a page that provides an c-learning course. The authentication window will not launch. Which of the following is most likely the cause of this problem?

A. Pop-up blocking software has been enabled in the operating system.

B. The browser has recently had its cookie cache cleared.

C. The browser has recently had its browsing history cleared.

D. Pop-up blocking software has been enabled in the Web browser.

Question No: 10

You are expecting a very important file from a co-worker in a remote office to be sent to you through e-mail. You finally call the co-worker and tell him that you have not received the file. He informs you that he sent the file yesterday, but will send it again immediately. After some time, you still have not received his e-mail message. You contact the Technical Support department and ask them for help. After some investigation, Technical Support finds the e- mail from your coworker with an attachment named salesnumbers.exe in the spam folder of your e-mail client. What is the most likely reason that the e-mail message was filtered out?

A. Messages from remote offices are blocked on internal e-mail.

B. The attachmentu2021s file size exceeds the size limits of the e-mail filter policy.

C. File attachments with an .exe extension may contain malicious code.

D. The file name of the attached file exceeds the file name length of the filter policy.