NEW QUESTION 1

Cloud Kicks frequently has multiple sales representatives that collaborate on an Opportunity and needs Salesforce to allocate credit to each sales representative in order to track against a sales quota. Which Salesforce feature satisfies this requirement?

• A. Opportunity Teams
• B. Account Teams
• C. Public Groups
• D. Opportunity Splits

Answer: D

NEW QUESTION 2

The members of an opportunity team at UC are working together to close an opportunity. The sales engineer on the team is having trouble keeping up with the most current quote. How can the sales engineer identify the opportunity's latest quote?

• A. Reference synced quote history on the opportunity.
• B. Reference the last modified date on the quotes.
• C. Follow the opportunity's quotes in Chatter.
• D. Reference the synced quote field on the opportunity record.

Answer: D

NEW QUESTION 3

Business users have requested that the Salesforce Administrator allow agents to view a list of cases in the console while agents work through their cases. This will allow agents to identify urgent cases that need to be worked on. How should this be accomplished?

• A. Build a custom Visual force page with the list view and assign it to the console sidebar
• B. Recommend opening the case list view in a separate browser tab and use the window alongside the case view
• C. Enable the list to be pinned in the consol
• D. This allows users to view the list alongside the case view in the console
• E. Configure the Case list under custom console components so users can view the list view along with the case view

Answer: C

NEW QUESTION 4

The sales teams at UC need to track partner relationships for each customer account. There can be many partners related to each customer account. Additionally, the following partner-to-customer relationship information needs to be tracked: Role of each partner, Support product category of each partner, Next step of each partner. What should a consultant recommend to meet this requirement?

• A. Use partner role functionality.
• B. Create partner custom fields on account.
• C. Create a custom object for Partner relationships.
• D. Add partners to each customer account team.

Answer: C

NEW QUESTION 5

A company frequently has issues with customers that need complex, hands-on technical support with high-priority issues in difficult-to-visit locales.
What should be recommended for reliable, real-time support to customers with these restrictions?

• A. Customer Community
• B. Field Service Lightning
• C. SOS Video Chat
• D. Salesforce Knowledge

Answer: C

NEW QUESTION 6

Universal Containers uses Live Agent to interact with customers. Service Reps complain that it takes too much time to end the chat and close the case.
Which two features should a Consultant recommend to address this concern? Choose 2 answers

• A. Visual Workflow
• B. Lightning Guided Engagement
• C. Quick Text
• D. Macros

Answer: CD

NEW QUESTION 7

An outsourced contact center is losing part-time agents to a nearby contact center that promotes flexible scheduling. Which support channel requires the smallest amount of agent work time?

• A. Web to case
• B. Email to case
• C. Web self service
• D. Chat

Answer: C

NEW QUESTION 8

UC wishes to track relationships between its customers. For example, some customers are suppliers for other customers. What should a consultant recommend to track multiple customer relationships in Salesforce?

• A. Add the related company to the first company's account team, with supplier as the role.
• B. Add the related company to the first company's custom supplier lookup field as a value.
• C. Add the related company to the first company's partner related list, with supplier as a value.
• D. Add the related company to the first company's contact roles related list, with supplier as a value.

Answer: C

NEW QUESTION 9

Which two use cases will protect the integrity of order data with activation limitations? Choose 2 answers

• A. Multiple reduction orders can be created for a single order.
• B. Orders can be activated only if they include a product.
• C. New Products can be added to Active Orders.
• D. Products can be removed from Active Reduction Orders.

Answer: AB

NEW QUESTION 10

Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
• Billing problems account for less than 5% of calls.
• Billing data is stored in an external system containing over 20 million records.
• Agents do not want to maintain separate login sessions for Salesforce and the billing system. Which two solutions should a consultant recommend? Choose 2 answers

• A. Use Lightning Connect to connect and access data in real-time from the billing system.
• B. Import payment data into Salesforce and add to the contact page layout as a related list.
• C. Create a Visualforce page that retrieves payment information via a Web Service call-out.
• D. Create a custom tab of type URL that displays a search page from the billing system.

Answer: CD

NEW QUESTION 11

Which of the following descriptions best describe Data.com?

• A. A tool for extending pricing proposals to customers
• B. A content management tool for users who seek information
• C. A library that allows access to documents
• D. A collaboration tool
• E. A data enrichment tool that maintains updated data

Answer: E

NEW QUESTION 12

Universal Container (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud Data. Which three Sandbox types can be used to accomplish this? Choose 3 answers

• A. Test Sandbox
• B. Partial Copy Sandbox
• C. Full Sandbox
• D. Developer Pro Sandbox
• E. Administrator Sandbox

Answer: BCD

NEW QUESTION 13

A strong pipeline requires faster response. Which of the following example describes a need for faster response?

• A. Leads are qualified but not routed to the right people
• B. Campaigns are launched without communicating the follow-up plan
• C. Leads are tracked in separate systems, not accessible by all
• D. As business matures, it becomes difficult to identify right prospects

Answer: A

NEW QUESTION 14

Match this tip with its design consideration. "Use alerts sparingly"

• A. Tab and field naming
• B. Reduced clicks
• C. Search
• D. Record types and page layouts
• E. Workflow rules and approvals
• F. Minimized redundant data entry

Answer: E

NEW QUESTION 15

Once you save a PDF quote, the file is automatically emailed to the customer.

• A. True
• B. False

Answer: B

NEW QUESTION 16

Which method can be used to improve agent retention? Choose 2 answers:

• A. Mix telephony interactions with email and chat
• B. Extend benefits to part-time agents
• C. Provide additional training on tools and process
• D. Allow shift trading between agents

Answer: BD

NEW QUESTION 17

Cloud Kicks wants to be able to forecast revenue on a quarterly basis.
Which date field should the Consultant recommend to ensure accurate forecasting?

• A. The converted date on the Lead
• B. The created date on the Opportunity
• C. The last modified date on the Opportunity
• D. The close date on the Opportunity

Answer: D

NEW QUESTION 18

Universal Containers is following a traditional waterfall project delivery methodology. The analysis phase is complete with the sign-off of the requirements. What action should a consultant take to minimize changes in
scope during the design and build phases? Choose 2 answers

• A. Map solution design documents to system test scripts
• B. Obtain customer sign-off on the solution design
• C. Update requirements based on feedback from key stakeholders
• D. Map business requirements to the solution design

Answer: BD

NEW QUESTION 19

In order to increase and promote adoption, sales management at Cloud Kicks wants sales representatives to follow Opportunities they create.
Which two actions should the Consultant recommend to create a solution? Choose 2 answers

• A. Turn on the Chatter feed settings that enables stage notifications to opportunity owners.
• B. Create a report with newly created Opportunities and have sales management subscribe to the report.
• C. Use Process Builder with an Action Type of Follow Chatter when a record is created or edited.
• D. Turn on the Chatter feed settings that enable users to automatically follow records that they create.

Answer: BD

NEW QUESTION 20

The Cloud Kicks sales team collaborates on Opportunities, which helps the team succeed and close more deals.
What should the Consultant configure to allow contributing sales team members to share in the revenue from closed Opportunities?

• A. Add the Opportunities to a campaign.
• B. Add the contributors to the Opportunity's contact role related list.
• C. Create quick actions to create child Opportunities.
• D. Enable Opportunity Splits from Setup.

Answer: D

NEW QUESTION 21

Universal containers uses a custom object named Insight, which is the child in a master-detail relationship with the opportunity object. Sales teams use this object to create requests for analysts who conduct supporting research regarding an opportunity. Sales teams use Salesforcel mobile app and want to easily create new insight records from their phones. What should a consultant recommend to meet this requirement?

• A. Create a related list button
• B. Create a publisher action
• C. Create a visualforce page
• D. Create a custom object tab

Answer: D

NEW QUESTION 22

Universal Containers is deploying a formal sales methodology while implementing salesforce. What should a consultant recommend to ensure the alignment of the sales methodology and Salesforce? Choose three answers:

• A. Embed custom components within Salesforce to support the sales methodology.
• B. Override Salesforce user interface with the sales methodology user interface.
• C. Consider available sales methodology AppExchange applications.
• D. Develop data integration between salesforce and the sales methodology database.
• E. Configure Salesforce Standard and custom objects to support the sales methodology.

Answer: ACE

NEW QUESTION 23

What is a capability of Data Loader? Choose 2 answers.

• A. Ability to prevent importing duplicate records.
• B. Ability to export field history data.
• C. Ability to extract Organization and configuration data.
• D. Ability to run one time or scheduled data loads.

Answer: BD

NEW QUESTION 24

What Sales Cloud features would allow the company to improve data quality and consistency across sales deals? Choose 3 answers.

• A. Use a single page layout to display all information regardless of line of business
• B. Use workflow rules to validate data entry
• C. Implement validation rules for opportunities
• D. Use opportunity record types and page layouts to display information specific to each line of business
• E. Use required fields to enforce critical data entry

Answer: CDE

NEW QUESTION 25

The Cloud Kicks pipeline and forecasting reports are inaccurate because sales representatives are creating opportunities after they are already closed/won. The VP of Sales wants visibility on how often the sales representatives are creating opportunities like this. Which two solutions should the Consultant recommend? Choose 2 answers

• A. Utilize a process builder to send an email to sales management when the Opportunity is created in the closed/won stage.
• B. Run the Opportunity pipeline standard report to view the upcoming Opportunities by stage.
• C. Configure a report that displays Opportunities that have a closed date less than, or equal to, the created date.
• D. Implement a process builder that automatically updates the Opportunity to the first stage in the sates process.
• E. Enable High Velocity Sales so that the VP of Sales can get a global view of quick closed Opportunities.

Answer: AC

NEW QUESTION 26

Who has permission to edit a Chatter profile?

• A. An Administrator
• B. An individual user
• C. A user's manager
• D. Profiles are not editable

Answer: B

NEW QUESTION 27

Cloud Kicks operates in multiple countries and wants to track historical exchange rates. The Consultant at Cloud Kicks has implemediated exchange rates by using advanced currency management. How is the converted currency amount on Opportunities calculated?

• A. Based on the Opportunity stage regardless of the Close Date
• B. Based on the historical exchange rate regardless of the Close Date
• C. Based on the Close Date regardless of the Opportunity stage
• D. Based on the exchange rate regardless of the Close Date

Answer: C

NEW QUESTION 28

UC shares specific accounts with its partners and is considering the use of Salesforce to Salesforce to increase visibility and collaboration for deals managed through its partner channel. The company's key partners also currently use Salesforce. What should be considered for this implementation? Choose 2 answers

• A. Partners can see all opportunities created by Universal Containers on shared accounts.
• B. Universal Containers can report on shared opportunities managed by partners.
• C. Partners will be able to see all Chatter feeds on shared opportunities.
• D. Partners can create and share opportunities associated to shared accounts.

Answer: BD

NEW QUESTION 29

Universal Containers is using the Lightning Service Console for managing cases and wants to add a softphone to enable click-to-call capability.
Which three configurations are needed for the softphone to work in Salesforce? Choose 3 answers

• A. Install an adapter from AppExdiange to work with third-party cn systems.
• B. Enable Live Agent in their community to chat with an agent.
• C. Assign the correct Salesforce users to the Call Center.
• D. Create a softphone layout and assign to user profiles.
• E. Assign the Salesforce CTI license to Salesforce users.

Answer: ACD

NEW QUESTION 30
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